Your Privacy, Our Promise

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Address or collection location
• Account information
• Company or organisation details, where applicable

Waste Listing Information

• Item title and description
• Waste category
• Quantity and unit
• Photos of items
• Collection method
• Preferred collection date
• Location details

Usage Information

• App activity
• Pages visited
• Features used
• Device information
• Basic analytics data

Transaction and Reward Information

• Listings created
• Buyer or collector requests
• Green Points earned or redeemed
• Reward activity
• Collection history

• Create and manage your SisaGo account
• Process waste listings and collection requests
• Connect users with buyers, collectors, or service providers
• Manage Green Points and rewards
• Improve our platform and user experience
• Respond to enquiries and support requests
• Verify users, buyers, collectors, or partners
• Prevent misuse, fraud, or unauthorised activity
• Comply with applicable laws and regulations

We may share relevant information with:

• Verified buyers or collectors
• Waste management partners
• Service providers supporting our platform
• Payment or reward service providers, where applicable
• Authorities, where required by law

We do not sell your personal information to third parties.

SisaGo may use location information to help match users with nearby buyers, collectors, and disposal services. Location information may also be used to arrange collection, estimate service coverage, and improve platform efficiency.

Users may upload photos of waste items, recyclable materials, or related items. Users are responsible for ensuring uploaded content is accurate, appropriate, and does not contain sensitive personal information.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no digital platform can guarantee complete security.

We may retain your information for as long as necessary to provide our services, fulfil legal requirements, resolve disputes, and maintain platform records.

You may request to update, correct, or delete your personal information, subject to legal and operational requirements.

SisaGo is not intended for use by children without parental or guardian supervision. We do not knowingly collect personal information from children without proper consent.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

For privacy-related enquiries, please contact us through our website: www.sisago.app